Seat reservation for MÁV

We redesigned the seat reservation experience to make ticket booking faster, clearer, and more user-friendly.

Date
2024
Client
MÁV (Hungarian National Railways)
Seat reservation for MÁV - reservation step one on desktopSeat reservation for MÁV - on mobileSeat reservation for MÁV - reservation step 2 on desktop
Details

Problem

The previous system was complex and difficult to navigate, leading to user frustration and booking errors.

Solution

We simplified the booking flow, improved seat selection clarity, and optimized the interface for faster decision-making.

Process

- User flow redesign
- UX optimization
- Interface simplification

Results

The improved flow reduces friction and enables users to complete bookings faster with fewer errors.

The new experience supports higher user satisfaction and usability.

Contact

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